FAQ

Frequently Asked Questions

1. Who can use Crewsn Co.?

Crewsn Co. is designed for dog enthusiasts, breeders, prospective dog owners, shelters, and rescue organizations. Our goal is to bring people together through responsible breeding, rescue awareness, education, and community.

2. Is Crewsn Co. free to use?

Yes! Anyone can explore the platform for free. Creating an account is subject to our membership options, which include Free, Economy, and Premium plans with different benefits and transaction fees.

3. Does Crewsn Co. verify breeders?

Crewsn Co. offers breeder verification to promote transparency and accountability. Verification status and requirements may vary, and members are encouraged to review available documentation and do their own research before making a purchase.

4. How does rescue verification work?

Rescue organizations may be asked to provide documentation to help confirm their identity and legitimacy. Submitted information is reviewed as part of our verification process before applicable verification status is granted.

5. How do I report a suspicious listing?

If you encounter a suspicious, misleading, or potentially fraudulent listing, use our Report a Listing feature to notify us. Providing relevant details helps our team review the report and determine the appropriate next steps.

6. How do payments work?

Payments are processed through the payment options available on Crewsn Co. Applicable platform transaction fees depend on your membership level, and payment-processing fees may also apply. Review the payment details before completing a transaction.

7. What is the refund and cancellation policy?

Refunds and cancellations are subject to our published Refund and Cancellation Policy and the terms applicable to the transaction. Please review the policy before making a purchase or subscribing to a paid membership.

8. How do rescue donations and fundraisers work?

Crewsn Co. supports rescue-focused initiatives designed to help organizations raise awareness and funds for their missions. Available donation and fundraising options may vary depending on the organization’s participation and the features currently available.

9. How do I contact support?

Visit our Contact Us page to reach the Crewsn Co. team. Please include a clear description of your question or issue so we can better assist you.

10. What features are planned for Phase Two?

Phase Two is planned to introduce a social network built for open-minded dog people to connect, share knowledge, learn from one another, and engage with the broader dog community. Our vision extends beyond a marketplace to create a space for meaningful connections and collaboration.